Our Store Policies

Your happiness is important to us! If you’re unsure whether a product or program is right for you, please consult the FAQs on individual product pages, or contact a member of our customer service team at orders@thegutinstitute.com. (They’re really nice and would love to hear from you!)

The easiest way to prevent issues is to ask plenty of questions before you buy. We are here to help you find the right products for your personal health needs and goals.

If you change your mind after purchasing, we accept returns of unopened, nonperishable items within 14 days of your purchase. Please note, you are responsible for return shipping, as well as a 10% restocking fee. We will not refund your original shipping costs.

Products that have been opened or are temperature-sensitive, perishable, or require refrigeration are not eligible for a refund. We also do not offer refunds on classes, consults, or other digital educational material.

If you would like to initiate a return, please send an email to orders@thegutinstitute.com with your name, order number, and the reason you would like a refund. We will be in touch within 10 business days to send a shipping label. Please be aware that the cost of return shipping and a 10% restocking fee will be deducted from your final refund.

One final note: We are here to listen, learn, and support you the best way we know how. We want to learn from every customer interaction and make your experience a positive one. You can help us do that by being clear about your needs and treating our customer service team with kindness and respect.

We promise to do the same for you!