Return Policy:
We do not accept returns for the following items
Items that have been opened are NOT eligible for return
Items that require refrigeration are NOT eligible for return
Items that are temperature sensitive are NOT eligible for return
Items that are perishable are NOT eligible for return
Laboratory test kit purchases are NOT refundable
Class and consult purchases are NOT refundable
Purchases more than 30 days old are NOT refundable
Returns for any item that does not fall into any of the above categories must be handled in the following manner:
To initiate a refund request please send an email to info@gutinstitute.com with the following information:
Subject line: “YOUR NAME, ORDER # -- REFUND REQUEST”
Body of email: please provide a compelling reason for your refund; “I changed my mind” or “it isn’t what I wanted/expected” will not suffice - if you have any questions about an item please ask PRIOR TO purchasing
Your request will be reviewed and you will be contacted within 60 days of the request date
The original shipping and handling charges are NOT refundable
Cost of the return shipping label will be deducted from your refund amount
A processing fee of 10% of the refunded amount will be deducted from your refund
DO NOT JUST MAIL YOUR ITEM BACK TO US - YOU WILL NOT BE REFUNDED
Missing Products:
In the event that you do not receive all or part of your order:
PLEASE WAIT 7 DAYS FROM SHIPPING CONFIRMATION EMAIL BEFORE CONTACTING US
Most carriers have a 7-10 day window in which delivery is considered acceptable; claims cannot be filed with the carrier and will not be considered until the 7 days has passed.
After 7 days, please send an email to thegutinstitute@gmail.com with
Subject line: “YOUR NAME, ORDER # -- MISSING ITEM”
Body of email: please submit a complete list of all the items from the order that were received and which were not received, and include any information that may be pertinent to a successful second delivery
Deliveries will NOT be reattempted to the same address after TWO failed delivery attempts*
Refund requests will NOT be considered after TWO failed deliveries*
Please be confident that mail can and will be received at the shipping address PRIOR TO placing your order
Damaged Products:
In the event that you receive an item(s) that was damaged during shipping:
Please immediately photograph the damaged products as well as the package in which it was shipped.
This is required for a claim to be filed with the carrier.
Please send an email to thegutinstitute@gmail.com with the
Subject line: “YOUR NAME, ORDER # -- DAMAGED ITEM”
Body of email: please include detailed photographs of the item(s) and packaging, the date of delivery
We rarely experience problems with products damaged during shipping, but when a problem arises, we are dedicated to resolving the issue appropriately. Please contact us, so we can help you.
Exchanges:
In certain cases a customer may be offered store credit if not eligible for a refund*.
International Orders:
In certain cases we may ask for identification to verify international orders PRIOR to shipping*
*THIS IS SOLELY AT THE DISCRETION OF THE STORE OWNER
